Quotations
 

Quotations are valid for 28 days from the date the quote is received.

If extra work, materials or areas are not declared, or are added to the landscaping work after you have received your quote, and more time, materials and/or crew members are required than originally quoted to complete the job, further costs will be incurred.
 

Damage
 

We accept no responsibility for damage or breakage to items that have not been adequately protected or removed from the working area.

Delicate or valuable items should be removed from the working area before work begins.

Glassware, ornaments, garden decorations, plant pots and anything else considered “delicate” must be removed or adequately protected.

Items that are not adequately protected may be damaged during landscaping work, so please make sure that anything that could be affected is removed or properly protected.

It is the customer’s responsibility to ensure that the agreed landscaping work is suitable for the property and area where the work will be completed.

We cannot take responsibility for any liquids, chemicals or other substances left within the working area. Any damage caused by liquids or substances that have been left within the working area is at the client’s risk.

Electrical equipment, cables, lighting and any other electrical items within the working area must be correctly protected or removed. Electrical equipment that is not protected is at the client’s risk.

Old plant pots can crack or break simply by being moved, due to weather damage. Plants in wooden pots that are weathered, mouldy or cracked will be moved at the client’s risk.

Garden furniture, ornaments and other movable items should be removed from the working area or ready to be moved before work begins.

It is the customer’s responsibility to check that all agreed landscaping work has been completed before our team leaves the property.

The customer should remain available throughout the landscaping work unless otherwise agreed in advance.

There should be reasonable access to and from your property.
 

Dismantling/Rebuilding/Refurbishment
 

We can dismantle and rebuild garden furniture, structures or other items, provided they are designed for this and are in a condition that allows it to be done. This must be agreed before the landscaping work.

Please note that flat-pack garden furniture and structures are not designed to be taken apart and rebuilt many times. Even the most experienced and careful hands cannot always prevent cheap chipboard, timber or connecting parts from chipping, cracking or failing.

We will not be liable for chipboard, timber, fixings or connecting parts failing during disassembly or reassembly.

Flat-pack garden furniture or structures may lose their original rigidity, even when correctly rebuilt. We are not responsible if rebuilt items lose their original rigidity.

Some garden furniture or structures may have been glued or nailed and/or may not be designed to be taken apart without damage. We will not be liable for damage to items that have been glued or nailed together when taking them apart or rebuilding them.

Custom-made garden furniture or structures may not be made to be disassembled. We can try to do this if needed, but we will not take responsibility for any damage.

Some garden furniture or structures, especially older items, may be damaged simply by being taken apart. We will not be liable for any damage to items that are rotten, mouldy, weather-damaged or not in a suitable condition to be taken apart.
 

Change of Circumstances
 

While we make every effort to provide the agreed number of crew members, equipment and materials for your landscaping work, unforeseen circumstances such as staff shortages, equipment issues or other factors beyond our control may require adjustments on the day of service. In such cases, we will ensure that the minimum necessary resources are provided to complete your landscaping work efficiently and professionally.

Please note that changes to the service do not entitle customers to refunds, as we remain committed to delivering the required service within the agreed scope.
 

Waste
 

Waste of any kind will not be tolerated in the working environment.

We reserve the right to cancel a job if the working environment poses a risk to our workers’ health.
 

Payment
 

We require full payment for any service no later than 24 hours before the job, with any additional charges due no later than 7 days after completion of the job., unless was discussed otherwise. We will send you an invoice, or bank account details where agreed, for payment. Payment can be made by debit or credit card, online banking or cash.

Customers have the right to cancel their bookings.

If a cancellation is made more than 48 hours, or 2 days, before the start of the first scheduled service, a cancellation fee of 50% of the total bill will apply, unless unforeseen circumstances have occurred on either side and this has been agreed. In such cases, a full refund may be issued.

For cancellations made within 48 hours of the first scheduled service, for example site preparation or landscaping work, 100% of the total bill will be charged and no refunds will be issued, unless unforeseen circumstances have occurred on either side and this has been agreed. In such cases, a full or partial refund may be issued.
 

Cancellation
 

We reserve the right to postpone or cancel your landscaping work due to bad weather. This is very unlikely and would only be due to extreme weather, such as flooding, heavy snowfall or ice, that could make the work unsafe. We would aim to rebook you as soon as we are available after the bad weather conditions have passed.
 

Dirty Environment
 

We take no responsibility for mud and/or dirt being brought into your property. Due to health and safety, we cannot remove our footwear. We can provide floor runners, which offer a certain amount of floor protection. However, it is the customer’s responsibility to provide complete carpet/floor protection.

If access to the working area is restricted or unsuitable for the equipment, materials and/or work being carried out, damage may be unavoidable. We will not take responsibility for damage caused in this scenario.